Subscription policy

1. Overview

This policy explains how paid subscriptions to TryBest work: what you pay, when you are charged, how trials, renewals and cancellation work, and how refunds are handled. It is part of the Terms of use.

You can subscribe on the TryBest website or in our iOS or Android app.

On the website. The subscription is sold by Tarfion Ltd, Griva Digeni 59, Kaimakliotis Building, 5th Floor, 6043 Larnaca, Cyprus, which is the merchant of record for the payment. Sections 3 to 9 describe these subscriptions.
In an app. The subscription is sold and billed by Apple (App Store) or Google (Google Play) under their terms, and is managed in your Apple Account or Google Play settings. Section 10 describes these subscriptions; where it differs from sections 3 to 9, section 10 applies to them.

Either kind gives the same access on the website and in the apps when you sign in with the same TryBest account.

2. Free plan and subscription

A new account gets a limited number of free answers or app results, shown in the app, on a limited set of models. After that, sending a message or running an app requires a subscription.

A subscription ("PRO") gives you access to all the models in the model switcher, Smart AI, every app, full results of document apps, image generation and web search in the apps that use it, and keeps your conversations and documents in your account.

Use is limited by a budget based on what your requests cost us to process. Each week of your subscription has its own budget. The weeks are counted from the start of the billing period; when the period ends before a full week has passed, that last, shorter week still has a whole week's budget. Longer conversations, larger inputs, web search, image generation and more capable models use more of it. The budget comes back in full at the start of each new week, and nothing carries over from one week to the next. When it runs out, the more expensive models are locked until the next week begins, and economy models remain available within a separate small fair-use allowance of requests and cost. Settings and the sidebar show how much is left and when it comes back. A trial counts as one week with the same budget, even when it is shorter than seven days.

Reaching a limit is a normal part of how the Service works. It is not a failure of the Service and does not by itself entitle you to a refund.

3. Offers and prices on the website

Before you pay, the offer shows the price, the currency, the length and price of any trial, the renewal price and the renewal period. Prices are listed in US dollars; after you enter your email address, you see the final price in your currency (US dollars or euros) before any payment. Where the offer says that the price excludes tax, any applicable tax is shown before you confirm. The amount charged is the one shown at checkout when you confirm.

Trial. 7 days of PRO for a small introductory fee. Unless you cancel before the trial ends, it turns into a paid subscription that renews every 4 weeks at the full 4-week price shown on the offer.
12-week plan. Paid in advance for 12 weeks and renewed every 12 weeks at the price shown on the offer.
24-week plan. Paid in advance for 24 weeks and renewed every 24 weeks at the price shown on the offer.

The amount charged for each plan is the price of the whole period shown on the offer. A crossed-out price shown next to the 12-week or 24-week plan is the cost of the same period at the regular 4-week price (the 4-week price multiplied by 3 or 6), shown for comparison. All plans give the same access; they differ in price and billing period, and each gives a usage budget for every week of the subscription (section 2).

Prices in the apps are set in the App Store and Google Play, shown in your local currency with any applicable tax, and may differ from the prices on our website (section 10).

4. Authorization of charges and automatic renewal

When you confirm a purchase, you authorize us and our payment provider to charge the payment method you entered: the trial or first-period amount now, and then the renewal price at the start of every following period, until you cancel. Both amounts are shown before you confirm.

Your subscription renews automatically at the end of each period, every 4, 12 or 24 weeks depending on your plan. The renewal charge is made when the current period ends, to the payment method you used. A subscription bought before these plans were introduced keeps the period it was sold with (every month, every 3 months or every 6 months), as shown in Settings.

If a renewal payment fails, we may retry it. Paid access stops shortly after the end of the period you have paid for and returns once a payment succeeds. Deleting your conversations or closing the browser does not stop renewals.

5. How to cancel

If you subscribed in an app, cancel in your Apple Account or Google Play settings, as described in section 10; we cannot cancel it for you.

A subscription bought on the website is cancelled by our support team. You do not need to be logged in to ask for it.

Open the cancellation page. It prepares an email with your account email address and any note you add.
Send that email to [email protected] from your email app, or write to that address yourself and include the email address of your account.
We reply to confirm once the cancellation has been processed.

Opening the cancellation page does not cancel anything by itself: your request counts once your email reaches us. To be sure the next charge does not happen, send it at least 24 hours before your trial or current period ends.

After cancellation you keep PRO access until the end of the period you have already paid for; nothing renews after that. Cancelling does not close your account or delete your conversations, and deleting conversations does not cancel a subscription. Deleting your account cancels a subscription bought on the website, without a refund of the current period; see the Privacy policy.

A chargeback, a call to your bank or removing your card is not a cancellation.

6. Refunds

Payments on the website are generally not refundable once a period has started, because the Service is made available to you immediately and we pay the model providers for every request.

Refunds for purchases made in an app are decided by Apple or Google under their policies (section 10).

7. Chargebacks and disputes

If you dispute a charge with your bank instead of contacting us, we may suspend the account until the dispute is resolved and may provide the bank with evidence that you authorised the charge, such as the time of purchase, the offer you accepted and your use of the Service after it. A dispute that we win does not refund the charge.

8. Price changes

If we change the price for future periods, we will tell you by email before the new price applies to you, and in any case before the renewal it affects. You can cancel before then if you do not want to continue; if you keep the subscription, the new price applies from that renewal. A period you have already paid for is never recharged.

9. Payments

Payments are processed by our payment provider. Card details are entered in the provider's form and never reach our servers; we do not see or store your full card number. We receive the result of the payment, the amount, the currency and reference numbers so we can run your subscription and keep accounting records. Notices about payments are sent to the email address of your account.

10. Subscriptions bought in an app

Who sells and charges. A subscription bought in the TryBest app for iPhone or iPad is sold and billed by Apple through the App Store; one bought in the app for Android is sold and billed by Google through Google Play. Payment is charged to your Apple Account or Google Play account when you confirm the purchase. Apple's and Google's terms of sale apply to the purchase in addition to this policy. We receive a record of the purchase so we can give you access; we do not receive your payment details.

Plans and prices. The plans on offer in the apps are shown on the subscription screen of the app. They give the same access as on the website, with a usage budget for each week of the subscription (section 2). Before you confirm, the app shows the price, the length of the period and of any introductory offer, and that the subscription renews automatically. Prices are in your store's currency and include any tax the store charges.

Introductory offers. Where an app shows an introductory offer, such as a free trial, the store decides whether you are eligible, usually once per Apple Account or Google account. Unless you cancel at least 24 hours before the offer ends, the subscription continues at the full price shown when you subscribed. On the App Store, any unused part of a free trial ends when you buy another subscription of TryBest.

Automatic renewal. The subscription renews automatically at the end of each period, for the same length and at the price shown in the app, unless you cancel. On the App Store, auto-renewal must be turned off at least 24 hours before the end of the current period, and your Apple Account is charged for the renewal within the 24 hours before the period ends. On Google Play, your Google Play account is charged at the start of each new period.

How to cancel. Only you can cancel it, in the store's settings:

iPhone or iPad: Settings › your name › Subscriptions › TryBest › Cancel Subscription. You can also open this screen from the app: Settings › Manage subscription.
Android: the Google Play app › your profile picture › Payments & subscriptions › Subscriptions › TryBest › Cancel subscription.

After you cancel, you keep access until the end of the period you have paid for. Deleting the app or your TryBest account does not cancel a subscription bought in an app.

Refunds. Refunds of app purchases are handled by Apple or Google under their refund policies. Ask Apple at reportaproblem.apple.com; ask Google through Google Play, as described in Google Play Help. We cannot refund a purchase made through Apple. If Apple or Google refunds a purchase, the access it gave ends.

Restoring purchases. If you reinstall the app or use a new device, sign in with the same TryBest account and tap Restore purchases (in Settings or on the subscription screen). A subscription belongs to the TryBest account that was signed in when you bought it and cannot be moved to another TryBest account while that one exists; write to [email protected] if you need help.

Billing problems. If a renewal payment fails, Apple or Google may retry it and may give you a grace period. Access continues during a grace period and stops after it until the payment succeeds.

Price changes. If the price of an app subscription changes, Apple or Google tells you before it applies. Where the store or the law requires it, the new price applies only after you agree; otherwise you can cancel before the renewal it affects.

Website and app subscriptions are separate. A subscription bought on the website and one bought in an app are separate contracts: cancelling or refunding one does not affect the other. The cancellation page in section 5 and our support team can cancel only subscriptions bought on the website. While you have an active subscription bought in an app, the website does not sell you a second one. If you have both, your access and usage budget follow the website subscription.

11. Changes to this policy

When we change this policy, we post the new version on this page. Changes do not affect a period you have already paid for, and significant changes are announced by email or in the Service before they take effect.

12. Contact

For questions about your subscription, billing, cancellation or a refund, write to [email protected].

Tarfion Ltd, Griva Digeni 59, Kaimakliotis Building, 5th Floor, 6043 Larnaca, Cyprus.